CUSTOMER & PICKUP INFO
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Please make sure that all information provided are valid
Your full name will appear on invoices and the shipping manifest. We may use your phone number to contact you about your comission
Please provide the full address of the pick-up location including: house or unit number and postcode
If there is anything we need to know about the pickup location please let us know here
Select time and date for your pick up request
CONSIGMENT INFO
For pre-paid or collection pickups, confirmation of payment is required and can be provided as an order number, QR code, or receipt. For locker pickups or drop-offs, an order code will be required. For prescription deliveries through NHS Connect, please contact us at 0800 112 5252
What type of cargo will we carry?
Approximatly how heavy is the item(s) we are collecting?
Our main fleet is equipped with a top loader insulated multiporpus box. Its maximum capacity is 65L x 45W. If required we can dispatch a flat bed cargo bike for those larger and heavier cargo. The flat bed cargo bikes maximum weight capacity is 145kg.
Is there anything else we need to know about your cargo? For example if we pick up from a locker we need to know the pick up codes
DESTINATION INFO
In compliance with UK regulations and laws, we are unable to deliver age-restricted items to public establishments or locations such as parks and recreational areas. Additionally, we will refuse delivery of alcohol to individuals who are visibly under the influence. All age-restricted items are subject to ID verification
The name of the recipient will appear on invoices and the shipping manifest.
Please provide the full address of the destination location including: house or unit number and postcode
If there is anything we need to know about the pickup location please let us know here
Same-Day deliveries will be completed before 7pm on the same day as the booking
RULES & TERMS OF SERVICE
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PAYMENT
After clicking 'Submit,' you will be redirected to the checkout page, where your payment information will be collected and a non-refundable £3.50 holding fee will be applied. This fee serves as the base charge for our on-demand courier service. Once the delivery is completed, the remainder of the full amount will be charged. If you prefer to pay the full amount upfront, please call us on 08001125252
Unfortunatly our couriers are unable to accept cash payments
CONSIGMENT
By clicking 'Submit,' you acknowledge and accept that the cargo you are consigning for transport is safe for transit and does not contain any illegal substances or materials that pose a risk to life or wildlife. You are responsible for ensuring that all items comply with legal and safety regulations. We reserve the right to refuse transport of any cargo that appears to be in violation of these terms.
Our couriers can help you package items up at no extra cost
CONTACT
For any inquiries regarding your delivery or if you have any questions, please contact us at our toll-free number, 0800 112 5252, or email us at support@sendsimply.co.uk.
If you have an active delivery, you can reach out to your courier using the contact details provided in the confirmation text message we send you. The courier may also call you if they require additional directions or assistance while completing your delivery
A failed delivery fee of £2.50 will apply if we are unable to make contact with the recipient, resulting in a failure to securely deliver the items or return them.